Refund policy

Return and Refund Policy

At Shyama Craft, we value our customers and strive to provide high-quality products that meet your expectations. We carefully inspect and pack every order before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to assist you.

1. Return Eligibility

Returns are accepted only for products that are:

  • Damaged during transit

  • Defective or damaged at the time of delivery

  • Different from the product ordered

  • Missing parts or items from the original order

The return request must be raised within 7 days of delivery.

Products must be returned in their original condition, unused, and with the original packaging, tags, accessories, and other items received with the order.

2. Non-Returnable Products

Returns may not be accepted for:

  • Products damaged due to improper handling or use

  • Used or altered products

  • Products without original packaging or accessories

  • Customized or personalized products

  • Products damaged after delivery due to customer handling

  • Products for which the return request is raised after the applicable return period

3. How to Request a Return

To request a return, customers should contact us at 

shyamacraft8949@gmail.com or +91 9351199397 with:

  • Order number

  • Customer name

  • Reason for return

  • Clear photographs of the product

  • Photographs/videos of the packaging, where applicable

Our team will review the request and confirm whether the product qualifies for return.

4. Damaged or Incorrect Product

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.

For products damaged during transit, customers may be required to provide photographs or videos showing the product and packaging so that we can investigate the issue with the shipping partner.

After verification, we may offer a replacement, exchange, or refund, depending on product availability and the nature of the issue.

5. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

The time taken for the amount to reflect in your account may vary depending on the payment method and banking/payment service provider.

6. Exchange / Replacement

Where applicable, a replacement or exchange will be provided subject to product availability.

If the same product is unavailable, Shyama Craft may provide an alternative resolution, including a refund, where applicable.

7. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product confirmed by Shyama Craft, the applicable return shipping arrangements will be communicated by our team.

For returns requested for reasons not covered under our return policy, return shipping costs may be borne by the customer.

8. Order Cancellation

Cancellation requests may be accepted only if the order has not yet been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

9. Refund for Cancelled Orders

If an eligible order is successfully cancelled before dispatch, the applicable refund will be processed to the original payment method.

10. Important Note

Shyama Craft reserves the right to reject return or refund requests that do not meet the conditions mentioned in this policy.

Any return, replacement, or refund will be processed only after verification of the product and the reason for the request.

11. Contact Us

For any return, replacement, cancellation, or refund-related queries, please contact:

Shyama Craft
Email: shyamacraft8949@gmail.com

Phone/WhatsApp: +91 9351199397

Last Updated:13th August 2026