Shipping policy

Shipping Policy

Last Updated: August 13, 2026

At Shyama Craft, we take great care in preparing, packaging, and delivering your orders safely. Since many of our products are handmade, personalized, and delicate, each order is carefully checked and securely packed before dispatch.

1. Shipping Availability

We currently offer Pan-India shipping.

Orders can be delivered to most serviceable locations across India through our trusted logistics and courier partners.

2. Order Processing Time

Once your order is successfully placed and payment is confirmed:

  • Ready-to-ship products are generally processed within 1–3 business days.

  • Personalized and customized products may require additional preparation time depending on the customization requested.

  • Custom orders may take approximately 3–7 business days to prepare before dispatch.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

For customized products, the actual processing time may vary depending on the design, personalization, quantity, and complexity of the order.

3. Delivery Time

After dispatch, standard delivery generally takes approximately:

5–7 business days

Delivery timelines may vary depending on the destination, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

Remote and non-serviceable areas may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any free-shipping offer will be subject to the terms and conditions mentioned on the website or applicable promotional offer.

5. Order Tracking

Once your order has been dispatched, you will receive the available shipping/tracking details through the contact information provided at the time of placing the order.

You can use the tracking information to monitor the status of your shipment.

Please allow some time for the tracking information to become active after the shipment has been picked up by the courier partner.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts at the registered delivery address.

Please ensure that:

  • The delivery address is complete and accurate.

  • Your phone number is correct and reachable.

  • Someone is available to receive the package whenever possible.

If a shipment is returned to us because of an incorrect address, incomplete address, recipient unavailability, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping the order.

7. Damaged Package at Delivery

Our products are packed carefully to minimize the possibility of damage during transportation.

If you receive a package that appears damaged, opened, crushed, or tampered with, please:

  1. Take clear photographs/videos of the package before opening it.

  2. Record an unboxing video whenever possible.

  3. Contact us as soon as possible with your order details and supporting photographs/videos.

This information may be required to raise a claim with the courier partner.

8. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within the applicable period mentioned in our Return/Refund Policy.

Please provide:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

  • Unboxing video, if available

  • A brief description of the issue

After reviewing the information, our team will assess the issue and provide the appropriate resolution as per our policies.

9. Personalized & Custom Orders

Personalized and customized products are made specifically according to the details provided by the customer.

Therefore, processing and delivery times may be longer than standard products.

Customers are requested to carefully check all personalization details, including:

  • Name

  • Spelling

  • Dates

  • Messages

  • Design requirements

  • Other customization details

Once a personalized order has entered production, changes or cancellations may not be possible.

10. Delayed Shipments

Although we aim to deliver every order within the estimated timeframe, delays can occasionally occur due to:

  • Weather conditions

  • Courier/logistics issues

  • Public holidays

  • Natural events

  • High order volumes

  • Transportation disruptions

  • Incorrect or incomplete address

  • Remote delivery locations

  • Other circumstances beyond our control

If your order is delayed significantly, please contact our customer support team with your order number.

11. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you realize that your address is incorrect, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to modify the delivery address.

12. Multiple Products in One Order

If an order contains multiple products, we may ship the items together or separately depending on product availability, customization requirements, and logistics.

If products are shipped separately, you may receive separate tracking details.

13. Non-Delivery

If your order shows as delivered but you have not received it, please contact us immediately.

We may coordinate with the courier partner to investigate the delivery status.

Please keep your order number and tracking details ready when contacting our support team.

14. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: shyamacraft8949@gmail.com

Website: Shyama Craft

Our customer support team will be happy to assist you with your order.

Note: Shipping and delivery timelines mentioned above are estimates and may vary depending on the delivery location and circumstances beyond our control.