Terms of Service

Last Updated: 13th August 2026

Welcome to Shyama Craft. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. About Shyama Craft

Shyama Craft is an online store offering handcrafted and decorative products to customers through its website.

Throughout these Terms of Service, the terms "we," "us," "our," and "Shyama Craft" refer to Shyama Craft. The terms "you," "customer," and "user" refer to any person accessing our website or purchasing our products.

2. Acceptance of Terms

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these terms, please do not use our website or services.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and other information displayed on our website are accurate.

However:

• Product colors may vary slightly depending on your screen or device.

• Handmade products may have minor variations in appearance, texture, finish, or dimensions.

• Such variations may be a natural characteristic of handcrafted products and may not be considered defects.

• Product availability may change without prior notice.

We reserve the right to correct errors, update product information, and modify product details when necessary.

4. Product Pricing

All product prices displayed on the website are subject to change without prior notice.

The applicable price at the time the order is successfully placed will generally apply to that order.

In the event of an accidental pricing or listing error, Shyama Craft reserves the right to cancel the affected order and provide an appropriate refund where applicable.

5. Orders and Order Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

An order will be considered accepted once payment has been successfully received and/or the order has been confirmed by Shyama Craft.

We reserve the right to refuse or cancel an order due to reasons including:

• Product unavailability

• Incorrect product or pricing information

• Payment issues

• Suspicious or fraudulent activity

• Incorrect or incomplete customer information

• Shipping or service limitations

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Return and Refund Policy.

6. Customer Information

Customers are responsible for providing accurate and complete information while placing an order.

This may include:

• Full name

• Mobile number

• Email address

• Billing address

• Shipping address

• Payment information

Shyama Craft will not be responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

7. Payment

We accept the payment methods made available on our website at the time of purchase.

Customers agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

If a payment fails or is reversed, the order may not be processed until successful payment confirmation is received.

8. Shipping and Delivery

We aim to process and dispatch orders within the estimated time mentioned on the website.

Delivery timelines may vary depending on:

• Product availability

• Shipping location

• Courier service

• Weather conditions

• Public holidays

• Unforeseen logistical circumstances

Once an order has been handed over to the shipping partner, delivery timelines are generally subject to the courier service.

Customers are responsible for providing a correct and complete delivery address and ensuring that someone is available to receive the shipment where required.

9. Returns, Refunds and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our Return and Refund Policy.

Customers should review the policy before placing an order.

The applicable return period for eligible products is 7 days from the date of delivery, subject to the conditions specified in the Return and Refund Policy.

Customized or personalized products may be non-returnable as specified in the applicable policy.

10. Cancellation

Customers may request cancellation before an order is processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund will be processed according to our Return and Refund Policy.

11. Website Use

You agree to use the website only for lawful purposes.

You must not:

• Use the website for fraudulent activities.

• Attempt to gain unauthorized access to the website or its systems.

• Copy, reproduce, or distribute website content without permission.

• Introduce viruses, malware, or other harmful material.

• Interfere with the website's functionality or security.

• Use automated systems to collect website content without authorization.

12. Intellectual Property

All content available on the Shyama Craft website, including but not limited to:

• Logos

• Brand names

• Product images

• Product descriptions

• Graphics

• Website design

• Text

• Videos

• Other original content

is owned by or licensed to Shyama Craft unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

13. User-Generated Content

If customers submit reviews, photographs, testimonials, comments, or other content to Shyama Craft, they agree that the content should be genuine, lawful, and non-infringing.

By submitting content, you grant Shyama Craft permission to use, reproduce, display, or publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is offensive, misleading, fraudulent, unlawful, or unrelated to our products or services.

14. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier partners, analytics services, or other external platforms.

We are not responsible for the independent policies, availability, security, or practices of third-party service providers.

Third-party websites or links available through our website may be governed by their own terms and privacy policies.

15. Limitation of Liability

Shyama Craft will make reasonable efforts to provide accurate information and reliable services.

However, to the extent permitted by applicable law, Shyama Craft shall not be liable for indirect, incidental, or consequential losses arising from:

• Delays caused by third-party delivery partners

• Temporary website downtime

• Events beyond our reasonable control

• Incorrect information provided by customers

• Improper use or handling of products after delivery

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

16. Force Majeure

Shyama Craft shall not be held responsible for delays or failure to perform its obligations due to circumstances beyond reasonable control, including natural disasters, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen events.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process customer information as necessary to process orders, provide services, communicate with customers, and improve our website and services.

18. Changes to These Terms

Shyama Craft reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when the updated terms are published on the website.

Customers are encouraged to review this page periodically for any updates.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or the use of our website shall be subject to the jurisdiction of the appropriate courts in India.

20. Contact Us

For questions, concerns, or assistance regarding these Terms of Service, please contact us:

Shyama Craft
Email: shyamacraft8949@gmail.com
Phone/WhatsApp: +91 9351199397

Last Updated: 13th August 2026